Refund policy

7.1 You have a right to cancel your order within 14 days of receiving it. All returns must be approved by us within 14 days of delivery and subsequently returned to us within 14 days to our warehouse. We will not process any returns after 14 days.

7.2 Please request your return by calling our team on 01482 276087 and asking for the Customer Service team. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging. 7.3 If you place an incorrect order and would like to exchange the item for a different colour or variation, you will also have to follow the above procedure. Please request your exchange via the form on the Returns & Exchanges page. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in sufficient packaging.

7.4 Any damages to the product must be reported within 48 hours of delivery or Hull Sofas Ltd will not be held liable.

7.5 If an item is sent back damaged or used, we have the right to only refund back the resale value. This can be up to 100% if it is deemed unsellable, so please be careful and cautious when returning.

7.6 A refund can only be given when the items have been returned to our warehouse where they will be inspected for any damage or signs of use. Refunds will be processed after the items have been returned to us and may take up to 14 working days. The return address is:  Hull Sofas Ltd

7.7 Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.

8.1 If there is a problem with your product(s) and you let us know about it:

8.1.1 Within 30 days of delivery, and it was recorded on delivery - you are entitled to a collection with refund, or a replacement. This doesn't constitute for partial deliveries or if any parts are missing, they will instead be sent to you as a matter of priority. If within 30 days of delivery and a fault was not recorded on delivery we may need to investigate further. For example sending a technician to investigate, before we can offer a resolution.

8.1.2 within the first 6 months from delivery, we will attempt to repair the item or organise a replacement; and any damage will be assessed by a third party furniture servicing and repair company to ascertain the cause and extent of the damage.

8.1.3 after the first 6 months, it’s your responsibility to prove that it’s faulty and that any problems are a manufacturer fault.

8.2 If you let us know about a fault with your order, we may need you to provide evidence of the fault, and we may need to carry out an inspection of the goods at your property, using an independent third party to determine the cause of the fault. We will also review the fault against any evidence regarding what condition your order was in at the point of delivery.

8.3 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.

8.4 All our products come with a 1-year manufacturer’s guarantee excluding ex-display models, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects or any defects which may arise, under normal use, through faulty factory workmanship, including sofa bed and recliner mechanisms. For more detail see our Warranty Page. This does not affect your legal rights.

8.5 If a faulty product needs to be returned, and is proven to be a manufacturer fault, then there will be no additional charges for delivery.

8.6 Ex display models are not subject to our manufacturer’s guarantee unless specifically stated, as they will have been used for some time. These models may have some damage which is taken into account in the price. You should carefully inspect any ex display models to ensure you are aware of any issues. This does not affect your legal rights.

8.7 In the event of a complaint from a sale where finance was the payment method we will work to resolve this in-house with you and in line with the Financial Conduct Authority (https://www.fca.org.uk/) & Financial Ombudsman Service (https://www.financial-ombudsman.org.uk/) requirements.

8.8 Deductions can be made to your refund for excessive wear and tear or non - manufacturing related damage. In the rare instance that this happens, we would get in touch with you to advise of the deduction once the returned product has been thoroughly inspected.

8.9 As a furniture company, we take the Consumer Rights Act of 2015 very seriously. We understand that our customers have the right to expect their furniture to be of satisfactory quality, fit for purpose, and as described. If any of our products are faulty, we encourage our customers to exercise their right to reject the item and request a refund or replacement. We will always aim to resolve any issues as quickly and efficiently as possible, and we are committed to upholding our obligations under the Consumer Rights Act to ensure that our customers receive the high-quality products they expect and deserve.

9.1 The guarantee starts from the delivery date of the original product and offers cover against manufacturing defects on the construction of the frame and frame springs for 1 year.

9.2 There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

9.3 Your 1-year guarantee only belongs to you. So, if you sell or give away your sofa, the warranty ends.

9.4 Please be advised your 1 year guarantee only includes 1 exchange where required/necessary. If your item is replaced/exchanged the new item will not hold a guarantee. This does not affect your statutory rights.

9.5 As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.

9.6 The guarantee is subject to the following conditions: The furniture has been installed by Hull Sofas Ltd in the U.K. You have properly cared for and used the goods and followed any instructions provided by us, particularly in the case of gloss and high sheen furniture. The furniture has been used for normal domestic purposes only. The guarantee is personal to you and is not transferable. The furniture has not been altered, or interfered with, by any other persons not authorised to do so by Honeypot Furniture. Any repair work must be undertaken by Honeypot Furniture or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee. Any parts removed during repair works that are subsequently replaced become the property of Hull Sofas Ltd.

9.7 The guarantee does not cover: Any damage caused by wear and tear – this includes flat or saggy cushions. Natural colour fading caused by prolonged exposure to direct sunlight. Movement of wardrobe infill or worktop caused by the natural movement of the house’s structure for installations over 30 days old. This also includes the settlement of furniture if fitted on top of the carpet. Fitting of any small item replacements, for example, handles, hanging rails, etc. Electrical and light fittings, bulbs, mirrors, and glass. Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners. Accidental damage caused as a result of unexpected and non-deliberate action. If the furniture is required to be removed from the room’s structure the warranty does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good. All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc. Any fitting issues reported outside of 30 days from original installation date

9.8 Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation or plumper cushions in any items replaced which is out of Hull Sofas control.

9.9 5 Year Structural Frame Guarantee. All our hardwood sofa frames are guaranteed against manufacturing defects when notified to us within 5 years from the day of delivery. The defects must be an inherent manufacturing defect in the structural hardwood framework of the sofa and this will be ascertained by an independent body such as Castelan or Homeserve. Inherent manufacturing defects do not include boards, springs, padding, mechanisms, mattresses or upholstery. The guarantee does not cover general wear and tear and we will not accept any liability for damage caused by accidental damage or improper use. You can make a claim via the guarantee Claim Form on the guarantee page. AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS. If you have any questions, please feel free to contact us directly by email at sales@hullsofas.co.uk.